Support
Consulting

Salesforce support and evolution services cover 24/7 system monitoring, user help desk, functionality upgrade, etc.

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As Salesforce experts, Alpha Apt provides entire administration and development support of Salesforce solutions to ensure their stable performance and quick enhancement when needed.

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Administration support

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Daily administration -  We configure a Salesforce solution on users’ request, e.g., set up workflows, configure custom reports, and install apps to ensure the continuity of Salesforce-supported business operations.

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Data administration -  We upload data in a Salesforce solution, cleanse data, set up duplicate and validation rules, etc.

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24/7 System monitoring - We quickly identify and fix errors in Salesforce performance, which helps to prevent critical performance issues.

 

Monthly health checks. We check a Salesforce solution for inefficiencies and spot which features/processes require optimization.

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User help desk-  We support a Salesforce solution’s users from answering questions about issues, like system unavailability to issues affecting many users.

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Development support

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Troubleshooting -  We promptly react to complex performance/security/other Salesforce issues, which need to be fixed on the code level

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System evolution - We implement enhancements, including substantial ones, to a Salesforce solution according to change requests and modify default functionality quickly and with no impact to current business operations in Salesforce.